Assertiveness is the balance between confidence and respect — the ability to express thoughts, needs, and boundaries clearly while valuing others’ perspectives.
This workshop is designed to help GN52 Project team members find their voice in professional situations, communicate with clarity and empathy, and handle challenging conversations using practical techniques such as the P.A.C.E. model (Probe, Alert, Challenge, Emergency).
Due to limited places this course is only available to GN52 Project members. If you are interested in attending future workshops, please register interest at GLAD@geant.org
Learning objectives
By the end of this workshop, participants will be able to:
•Understand the core principles of assertive communication and how it differs from passive or aggressive styles.
•Use the P.A.C.E. framework to navigate conversations that require increasing levels of assertiveness.
•Communicate clearly, confidently, and respectfully in professional settings.
•Apply assertive techniques to real-life scenarios, balancing empathy with directness.
•Strengthen self-confidence and composure when giving feedback, setting boundaries, or addressing sensitive issues.
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Eligible participants may claim their time from the GN52 Project to attend this workshop. Information can be found here
