The development and provisioning of services should always be dependent on anticipation of the direction in which our users and communities are moving or planning to develop, and so a clear understanding of their needs and expectations should be used to inform service development.
The objective of this 2 x half-day training programme on 29 November and 9 December 2021 is enabling GÉANT project members from relevant work packages to understand customer needs using a mix of methods.
The programme is designed to help those who are looking for ways to improve their market research skills, get the confidence to approach others for their opinions and impart the skills that enable them to explore, listen and record while staying on topic and maintaining the interest of the respondent.
Target audience GÉANT Project product engineers, service owners, service delivery managers, product managers, engagement managers
This training is primarily open to GÉANT Project members.
Leave your interest and inquiry with firstname.lastname@example.org